Refund policy

Last updated: May 20, 2026

This Return & Refund Policy applies to all products purchased through truemanrockey.shop. We are committed to ensuring your satisfaction with every purchase.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

The item must be in the same condition that you received it: unused, unwashed, undamaged, and in its original packaging.
Kitchenware and cookware items must be clean and free from food residue or misuse.
You must provide a receipt or proof of purchase.
Non-returnable items: Gift cards, clearance items, final sale items, and customized kitchen products.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, please follow these steps:

Step 1: Contact our support team at support@truemanrockey.shop with your order number and photos of the item's current condition.

Step 2: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Step 3: Pack the items securely in their original packaging and attach the return label.

4. Return Shipping Fee & Restocking Fee

Defective/Damaged Products

If the kitchenware item is incorrect, damaged during shipping, or has manufacturing defects such as broken handles, cracks, dents, or faulty components, we will cover the return shipping cost.

Customer Remorse

If you purchased the wrong item or no longer want the product, we will cover the return shipping cost.

Restocking Fee

We do not charge a restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. Returns should be sent to our registered facility:

924 WOODLAND DR, BELLEFONTE, PA, 16823, United States

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the replacement item.